/* ============================================================
   ReservWise Support — Design System
   Mirrors marketing-site tokens (design/project/styles.css).
   Extended with support-specific layouts (article, sidebar,
   breadcrumb, search results, ticket queue, legal docs).
   ============================================================ */

:root {
  /* Brand */
  --green-700:#1c6529; --green-600:#227932; --green-500:#2e9143;
  --green-400:#4caf63; --green-200:#a5d6a7; --green-100:#e6f3e8;
  --green-50:#f3f9f4;

  --charcoal-900:#1c2240; --charcoal-800:#2c3358; --charcoal-700:#3a4068;
  --charcoal-500:#6b7194; --charcoal-400:#8d93b3;

  --gray-50:#f7f8fa;  --gray-100:#eef0f4; --gray-200:#e1e5ec;
  --gray-300:#cfdadc; --gray-400:#b3bbc5;

  --white:#ffffff; --offwhite:#fafbfc;

  /* Spacing */
  --sp-1:4px; --sp-2:8px; --sp-3:12px; --sp-4:16px; --sp-5:24px;
  --sp-6:32px; --sp-7:48px; --sp-8:64px; --sp-9:96px; --sp-10:128px;

  /* Radii */
  --r-sm:6px; --r-md:10px; --r-lg:16px; --r-xl:24px; --r-2xl:32px;

  /* Shadows */
  --shadow-xs:0 1px 2px rgba(28,34,64,.04);
  --shadow-sm:0 2px 6px rgba(28,34,64,.05),0 1px 2px rgba(28,34,64,.04);
  --shadow-md:0 8px 24px rgba(28,34,64,.06),0 2px 6px rgba(28,34,64,.04);
  --shadow-lg:0 24px 60px rgba(28,34,64,.10),0 6px 16px rgba(28,34,64,.05);
  --shadow-green:0 12px 32px rgba(34,121,50,.20);

  /* Type */
  --font-display:"Montserrat",system-ui,-apple-system,"Segoe UI",sans-serif;
  --font-body:"Open Sans",system-ui,-apple-system,"Segoe UI",sans-serif;
  --font-mono:"JetBrains Mono",ui-monospace,"SF Mono",Menlo,monospace;
}

*{box-sizing:border-box}
html,body{margin:0;padding:0}
html{scroll-behavior:smooth}
body{
  font-family:var(--font-body); font-size:16px; line-height:1.6;
  color:var(--charcoal-800); background:var(--white);
  -webkit-font-smoothing:antialiased; -moz-osx-font-smoothing:grayscale;
}
h1,h2,h3,h4,h5,h6{
  font-family:var(--font-display); color:var(--charcoal-900);
  letter-spacing:-0.02em; line-height:1.1; margin:0;
}
p{margin:0}
a{color:inherit; text-decoration:none}
button{font-family:inherit; cursor:pointer; border:none; background:none}

/* ===== Layout ===== */
.container{max-width:1200px; margin:0 auto; padding:0 var(--sp-5)}
.container-wide{max-width:1320px; margin:0 auto; padding:0 var(--sp-5)}
.container-narrow{max-width:780px; margin:0 auto; padding:0 var(--sp-5)}
section{padding:var(--sp-9) 0}
.section-tight{padding:var(--sp-7) 0}

/* ===== Buttons ===== */
.btn{
  display:inline-flex; align-items:center; justify-content:center; gap:8px;
  padding:14px 22px; border-radius:var(--r-md);
  font-family:var(--font-display); font-weight:600; font-size:15px;
  letter-spacing:-0.01em; cursor:pointer;
  transition:transform .15s ease, box-shadow .2s ease, background .2s ease, color .2s ease, border-color .2s ease;
  white-space:nowrap; border:1px solid transparent;
}
.btn:active{transform:translateY(1px)}
.btn-primary{background:var(--green-600); color:var(--white); box-shadow:var(--shadow-green)}
.btn-primary:hover{background:var(--green-700); box-shadow:0 16px 40px rgba(34,121,50,.28)}
.btn-secondary{background:var(--white); color:var(--charcoal-900); border-color:var(--gray-200)}
.btn-secondary:hover{border-color:var(--charcoal-800)}
.btn-ghost{background:transparent; color:var(--charcoal-800); padding:10px 14px}
.btn-ghost:hover{color:var(--green-600)}
.btn-sm{padding:10px 16px; font-size:14px}
.btn-lg{padding:17px 28px; font-size:16px}
.btn-block{width:100%}

/* ===== Eyebrow / utility ===== */
.eyebrow{
  display:inline-flex; align-items:center; gap:8px;
  font-family:var(--font-display); font-weight:600; font-size:12px;
  letter-spacing:0.12em; text-transform:uppercase; color:var(--green-600);
}
.eyebrow .dot{
  width:6px; height:6px; border-radius:50%;
  background:var(--green-500); box-shadow:0 0 0 4px var(--green-100);
}
.text-muted{color:var(--charcoal-500)}
.text-mono{font-family:var(--font-mono)}
.tag{
  display:inline-flex; align-items:center; gap:6px;
  padding:5px 10px; border-radius:999px;
  background:var(--green-50); color:var(--green-700);
  font-family:var(--font-display); font-weight:600; font-size:11.5px;
  letter-spacing:0.04em; border:1px solid var(--green-100);
}
.tag-neutral{background:var(--gray-50); color:var(--charcoal-700); border-color:var(--gray-200)}
.tag-warn{background:#fff7e6; color:#a86200; border-color:#ffe1a8}

/* ===== Inputs ===== */
.input,.textarea,.select{
  width:100%; padding:13px 15px;
  border:1px solid var(--gray-200); border-radius:var(--r-md);
  font-family:var(--font-body); font-size:15px; color:var(--charcoal-900);
  background:var(--white); transition:border-color .15s, box-shadow .15s;
}
.textarea{resize:vertical; min-height:120px; line-height:1.55}
.select{appearance:none; padding-right:40px;
  background-image:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8' fill='none' stroke='%236b7194' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'><path d='M1 1.5 L6 6.5 L11 1.5'/></svg>");
  background-repeat:no-repeat; background-position:right 16px center}
.input:focus,.textarea:focus,.select:focus{
  outline:none; border-color:var(--green-500);
  box-shadow:0 0 0 4px rgba(46,145,67,.12);
}
.input-label{
  display:block; font-family:var(--font-display); font-weight:600; font-size:13px;
  color:var(--charcoal-700); margin-bottom:8px;
}
.input-help{font-size:12.5px; color:var(--charcoal-500); margin-top:6px}
.field{margin-bottom:18px}

/* ===== Nav ===== */
.nav{
  position:sticky; top:0; z-index:50;
  background:rgba(255,255,255,0.85);
  backdrop-filter:saturate(180%) blur(14px);
  -webkit-backdrop-filter:saturate(180%) blur(14px);
  border-bottom:1px solid var(--gray-100);
}
.nav-inner{
  max-width:1320px; margin:0 auto;
  padding:14px var(--sp-5);
  display:flex; align-items:center; justify-content:space-between; gap:var(--sp-6);
}
.nav-brand{
  display:flex; align-items:center; gap:10px;
  font-family:var(--font-display); font-weight:700; font-size:20px;
  letter-spacing:-0.01em;
}
.nav-brand .reserv{color:var(--charcoal-900)}
.nav-brand .wise{color:var(--green-600)}
.brand-mark{display:block; width:32px; height:32px; object-fit:contain}
.footer-mark{display:block; width:36px; height:36px; object-fit:contain}
.nav-brand .support-badge{
  margin-left:6px; padding:3px 9px; border-radius:999px;
  font-family:var(--font-display); font-weight:600; font-size:11px;
  letter-spacing:0.06em; text-transform:uppercase;
  background:var(--green-50); color:var(--green-700);
  border:1px solid var(--green-100);
}
.nav-links{display:flex; align-items:center; gap:4px}
.nav-link{
  padding:8px 14px; border-radius:8px;
  font-family:var(--font-display); font-weight:500; font-size:14.5px;
  color:var(--charcoal-700); transition:color .15s, background .15s;
  cursor:pointer;
}
.nav-link:hover{color:var(--green-600); background:var(--green-50)}
.nav-cta{display:flex; align-items:center; gap:8px}

/* ===== Hero (homepage) ===== */
.hero{
  padding:96px 0 80px;
  background:
    radial-gradient(ellipse at 80% -10%, rgba(76,175,99,0.10), transparent 55%),
    radial-gradient(ellipse at 0% 100%, rgba(28,34,64,0.04), transparent 55%),
    var(--white);
  border-bottom:1px solid var(--gray-100);
  text-align:center;
}
.hero h1{
  font-family:var(--font-display); font-weight:700;
  font-size:clamp(40px, 5.4vw, 68px);
  line-height:1.04; letter-spacing:-0.03em;
  color:var(--charcoal-900); margin:14px auto 18px;
  max-width:18ch;
}
.hero p.lead{
  font-size:19px; line-height:1.55; color:var(--charcoal-500);
  max-width:60ch; margin:0 auto;
}
.hero-search{margin:40px auto 16px; max-width:640px; position:relative}
.hero-search .input{
  padding:18px 20px 18px 54px; font-size:16px;
  box-shadow:var(--shadow-md); border-color:transparent;
}
.hero-search .input:focus{box-shadow:var(--shadow-lg), 0 0 0 4px rgba(46,145,67,.12)}
.hero-search svg{
  position:absolute; left:20px; top:50%; transform:translateY(-50%);
  color:var(--charcoal-400);
}
.hero-suggestions{
  margin-top:16px; display:flex; flex-wrap:wrap; gap:8px;
  justify-content:center; font-size:13px;
}
.hero-suggestions span{color:var(--charcoal-500); margin-right:4px}
.hero-chip{
  padding:6px 12px; border-radius:999px;
  background:var(--white); border:1px solid var(--gray-200);
  color:var(--charcoal-700); font-family:var(--font-display);
  font-weight:500; font-size:13px; cursor:pointer;
  transition:border-color .15s, color .15s; text-decoration:none;
  display:inline-flex; align-items:center;
}
.hero-chip:hover{border-color:var(--green-500); color:var(--green-700)}

/* ===== Section heads ===== */
.section-head{margin-bottom:48px}
.section-head h2{
  font-family:var(--font-display); font-weight:700;
  font-size:clamp(28px,3vw,40px); letter-spacing:-0.025em;
  color:var(--charcoal-900); margin-top:10px;
}
.section-head p{
  color:var(--charcoal-500); font-size:17px;
  max-width:60ch; margin-top:10px;
}

/* ===== Page header (sub-pages) ===== */
.page-header{
  padding:64px 0 48px;
  background:
    radial-gradient(ellipse at top right, rgba(76,175,99,0.06), transparent 60%),
    var(--white);
  border-bottom:1px solid var(--gray-100);
}
.page-header h1{
  font-family:var(--font-display); font-weight:700;
  font-size:clamp(34px,4vw,52px); letter-spacing:-0.025em;
  line-height:1.05; color:var(--charcoal-900);
  margin-top:14px; max-width:24ch;
}
.page-header p.lead{
  font-size:18px; line-height:1.55; color:var(--charcoal-500);
  max-width:60ch; margin-top:14px;
}

/* ===== Breadcrumb ===== */
.breadcrumb{
  display:flex; align-items:center; gap:8px;
  font-family:var(--font-display); font-size:13px; font-weight:500;
  color:var(--charcoal-500);
}
.breadcrumb a{color:var(--charcoal-500); transition:color .15s}
.breadcrumb a:hover{color:var(--green-600)}
.breadcrumb span.sep{color:var(--charcoal-400)}
.breadcrumb .current{color:var(--charcoal-900); font-weight:600}

/* ===== Category tiles ===== */
.cat-grid{display:grid; grid-template-columns:repeat(3,1fr); gap:20px}
.cat-tile{
  background:var(--white); border:1px solid var(--gray-100);
  border-radius:var(--r-lg); padding:28px;
  box-shadow:var(--shadow-xs);
  transition:transform .2s ease, box-shadow .2s ease, border-color .2s ease;
  cursor:pointer; display:flex; flex-direction:column;
}
.cat-tile:hover{transform:translateY(-2px); box-shadow:var(--shadow-md); border-color:var(--green-100)}
.cat-icon{
  width:44px; height:44px; border-radius:12px;
  background:var(--green-50); color:var(--green-600);
  display:flex; align-items:center; justify-content:center;
  margin-bottom:18px;
}
.cat-tile h3{font-size:18px; font-weight:600; margin-bottom:8px}
.cat-tile p{color:var(--charcoal-500); font-size:14.5px; line-height:1.55}
.cat-meta{
  margin-top:18px; padding-top:14px; border-top:1px solid var(--gray-100);
  display:flex; justify-content:space-between; align-items:center;
  font-family:var(--font-display); font-size:12.5px; font-weight:600;
  letter-spacing:0.04em; text-transform:uppercase;
}
.cat-meta .count{color:var(--charcoal-400)}
.cat-meta .arrow{color:var(--green-600); display:inline-flex; align-items:center; gap:4px}

/* ===== Article rows (compact list) ===== */
.articles{background:var(--offwhite)}
.article-grid{display:grid; grid-template-columns:1fr 1fr; gap:14px}
.article-row{
  background:var(--white); border:1px solid var(--gray-100);
  border-radius:var(--r-md); padding:22px 24px;
  display:flex; gap:18px; align-items:flex-start;
  transition:border-color .15s, box-shadow .15s, transform .15s;
  cursor:pointer; text-decoration:none;
}
.article-row:hover{
  border-color:var(--green-200); box-shadow:var(--shadow-sm);
  transform:translateX(2px);
}
.article-num{
  flex-shrink:0; width:28px; height:28px; border-radius:8px;
  background:var(--green-50); color:var(--green-700);
  display:flex; align-items:center; justify-content:center;
  font-family:var(--font-mono); font-size:12px; font-weight:500;
}
.article-body h3{
  font-size:15.5px; font-weight:600; line-height:1.3;
  color:var(--charcoal-900); margin-bottom:4px;
}
.article-body p{font-size:13.5px; color:var(--charcoal-500); line-height:1.5}

/* ===== Help/CTA card (dark) ===== */
.help-card{
  background:linear-gradient(135deg,var(--charcoal-900) 0%,#252b4d 100%);
  color:#d4d8e8;
  border-radius:var(--r-xl); padding:56px;
  display:grid; grid-template-columns:1.3fr 1fr; gap:48px;
  align-items:center;
  box-shadow:var(--shadow-lg);
  position:relative; overflow:hidden;
}
.help-card::before{
  content:""; position:absolute; top:-40%; right:-10%;
  width:50%; height:180%;
  background:radial-gradient(ellipse, rgba(76,175,99,0.18), transparent 60%);
  pointer-events:none;
}
.help-card h2{color:var(--white); font-size:clamp(28px,3vw,40px); letter-spacing:-0.025em; margin-bottom:14px}
.help-card p{color:#a8aec8; font-size:16.5px; line-height:1.6; max-width:46ch}
.help-actions{display:flex; flex-direction:column; gap:14px; position:relative; z-index:1}
.help-action{
  background:rgba(255,255,255,0.04);
  border:1px solid rgba(255,255,255,0.08);
  border-radius:var(--r-md); padding:18px 20px;
  display:flex; gap:14px; align-items:center;
  transition:background .2s, border-color .2s; cursor:pointer;
  text-decoration:none;
}
.help-action:hover{background:rgba(255,255,255,0.07); border-color:rgba(76,175,99,0.4)}
.help-action-icon{
  width:38px; height:38px; border-radius:10px;
  background:var(--green-600); color:var(--white);
  display:flex; align-items:center; justify-content:center; flex-shrink:0;
}
.help-action-text{flex:1}
.help-action-h{font-family:var(--font-display); font-weight:600; font-size:14.5px; color:var(--white); margin-bottom:2px}
.help-action-d{font-size:13px; color:#a8aec8}

/* ===== Status indicator ===== */
.status-bar{padding:32px 0; border-top:1px solid var(--gray-100); background:var(--white)}
.status-inner{display:flex; justify-content:center; align-items:center; gap:10px; font-size:14px; color:var(--charcoal-700)}
.status-dot{
  width:8px; height:8px; border-radius:50%;
  background:var(--green-500); box-shadow:0 0 0 4px var(--green-100);
  animation:pulse 2.4s ease-in-out infinite;
}
@keyframes pulse{0%,100%{box-shadow:0 0 0 4px var(--green-100)} 50%{box-shadow:0 0 0 7px rgba(76,175,99,0.10)}}
.status-link{color:var(--green-600); font-family:var(--font-display); font-weight:600; font-size:13px; margin-left:6px}
.status-link:hover{color:var(--green-700)}

/* ===== Footer ===== */
.footer{background:var(--charcoal-900); color:#c9cee0; padding:80px 0 40px}
.footer h4{color:var(--white); font-size:13px; letter-spacing:0.1em; text-transform:uppercase; margin-bottom:16px}
.footer a{display:block; color:#b8bdd1; font-size:14px; padding:6px 0; transition:color .15s; cursor:pointer}
.footer a:hover{color:var(--green-400)}
.footer-grid{display:grid; grid-template-columns:1.4fr 1fr 1fr 1fr 1fr; gap:40px}
.footer-bottom{
  margin-top:60px; padding-top:24px;
  border-top:1px solid rgba(255,255,255,0.08);
  display:flex; justify-content:space-between;
  font-size:13px; color:#8a90aa;
}

/* ===== Page reveal ===== */
.page-fade-in{animation:pageFade .5s ease both}
@keyframes pageFade{from{opacity:0; transform:translateY(8px)} to{opacity:1; transform:translateY(0)}}

/* ============================================================
   Article page
   ============================================================ */
.article-layout{
  display:grid;
  grid-template-columns:minmax(0,1fr) 280px;
  gap:64px;
  align-items:start;
}
.article-body-content{
  font-size:17px; line-height:1.75; color:var(--charcoal-800);
  max-width:680px;
}
.article-body-content h2{
  font-size:26px; margin-top:48px; margin-bottom:14px;
  letter-spacing:-0.02em;
}
.article-body-content h3{
  font-size:20px; margin-top:32px; margin-bottom:10px;
}
.article-body-content p{margin-bottom:18px}
.article-body-content ul,.article-body-content ol{
  padding-left:22px; margin-bottom:20px;
}
.article-body-content li{margin-bottom:10px}
.article-body-content a{color:var(--green-700); border-bottom:1px solid var(--green-200); transition:color .15s, border-color .15s}
.article-body-content a:hover{color:var(--green-600); border-color:var(--green-500)}
.article-body-content code{
  font-family:var(--font-mono); font-size:14px;
  background:var(--green-50); color:var(--green-700);
  padding:2px 6px; border-radius:4px; border:1px solid var(--green-100);
}
.article-body-content blockquote{
  border-left:3px solid var(--green-500);
  padding:8px 0 8px 20px; margin:24px 0;
  color:var(--charcoal-700); font-style:italic;
}
.article-body-content .callout{
  background:var(--green-50); border:1px solid var(--green-100);
  border-left:4px solid var(--green-500);
  border-radius:var(--r-md);
  padding:18px 22px; margin:24px 0;
  font-style:normal;
}
.article-body-content .callout strong{color:var(--charcoal-900)}

.article-meta-bar{
  display:flex; gap:18px; align-items:center;
  font-size:13.5px; color:var(--charcoal-500);
  margin-bottom:32px; padding-bottom:24px;
  border-bottom:1px solid var(--gray-100);
}

.article-sidebar{position:sticky; top:96px}
.toc{
  background:var(--white); border:1px solid var(--gray-100);
  border-radius:var(--r-md); padding:22px;
}
.toc-h{
  font-family:var(--font-display); font-size:11.5px; font-weight:600;
  text-transform:uppercase; letter-spacing:0.1em;
  color:var(--charcoal-400); margin-bottom:14px;
}
.toc a{
  display:block; padding:7px 0; font-size:13.5px;
  color:var(--charcoal-700); border-left:2px solid transparent;
  padding-left:12px; margin-left:-14px; transition:color .15s, border-color .15s;
}
.toc a:hover{color:var(--green-600); border-color:var(--green-500)}

.article-feedback{
  margin-top:64px; padding:32px;
  background:var(--gray-50); border:1px solid var(--gray-100);
  border-radius:var(--r-lg);
  display:flex; gap:16px; align-items:center; flex-wrap:wrap;
}
.article-feedback-h{
  font-family:var(--font-display); font-weight:600; font-size:15px;
  color:var(--charcoal-900); flex:1; min-width:200px;
}

/* ============================================================
   Contact form / two-column layouts
   ============================================================ */
.two-col{
  display:grid; grid-template-columns:1.3fr 1fr;
  gap:48px; align-items:start;
}
.form-card{
  background:var(--white); border:1px solid var(--gray-100);
  border-radius:var(--r-lg); padding:36px;
  box-shadow:var(--shadow-xs);
}
.info-card{
  background:var(--white); border:1px solid var(--gray-100);
  border-radius:var(--r-lg); padding:32px;
  box-shadow:var(--shadow-xs);
}
.info-card h3{
  font-size:17px; font-weight:600; margin-bottom:16px;
}
.info-row{
  display:flex; gap:14px; padding:14px 0;
  border-bottom:1px solid var(--gray-100);
}
.info-row:last-child{border-bottom:0}
.info-row .ico{
  width:36px; height:36px; border-radius:10px;
  background:var(--green-50); color:var(--green-600);
  display:flex; align-items:center; justify-content:center;
  flex-shrink:0;
}
.info-row .info-h{font-family:var(--font-display); font-weight:600; font-size:14px; color:var(--charcoal-900)}
.info-row .info-d{font-size:13px; color:var(--charcoal-500); margin-top:2px}

/* ============================================================
   Search results
   ============================================================ */
.search-empty,.search-results-list{margin-top:32px}
.search-result{
  padding:20px 0; border-bottom:1px solid var(--gray-100);
}
.search-result h3{
  font-size:17px; font-weight:600; color:var(--charcoal-900);
  margin-bottom:6px;
}
.search-result h3 a{color:inherit}
.search-result h3 a:hover{color:var(--green-700)}
.search-result .crumb{
  font-family:var(--font-display); font-size:11.5px; font-weight:600;
  text-transform:uppercase; letter-spacing:0.08em;
  color:var(--green-600); margin-bottom:6px;
}
.search-result p{color:var(--charcoal-500); font-size:14.5px}
.search-empty{
  text-align:center; padding:48px 24px;
  background:var(--gray-50); border-radius:var(--r-lg);
  color:var(--charcoal-500);
}

/* ============================================================
   Ticket queue scaffold
   ============================================================ */
.ticket-status{
  background:var(--white); border:1px solid var(--gray-100);
  border-radius:var(--r-lg); padding:28px;
  display:flex; gap:20px; align-items:center;
}
.ticket-status .ico{
  width:44px; height:44px; border-radius:12px;
  background:var(--green-50); color:var(--green-600);
  display:flex; align-items:center; justify-content:center;
  flex-shrink:0;
}
.ticket-status .id{font-family:var(--font-mono); font-size:14px; color:var(--charcoal-500)}
.ticket-status h3{font-size:17px; font-weight:600; margin-top:2px}
.ticket-stages{
  display:grid; grid-template-columns:repeat(4,1fr);
  gap:0; margin-top:32px;
}
.ticket-stage{
  position:relative; padding:18px 16px;
  border:1px solid var(--gray-100); border-right:0;
  background:var(--white);
  font-family:var(--font-display); font-size:13px;
  font-weight:600;
}
.ticket-stage:first-child{border-radius:var(--r-md) 0 0 var(--r-md)}
.ticket-stage:last-child{border-right:1px solid var(--gray-100); border-radius:0 var(--r-md) var(--r-md) 0}
.ticket-stage .num{
  display:inline-flex; align-items:center; justify-content:center;
  width:22px; height:22px; border-radius:50%;
  background:var(--gray-100); color:var(--charcoal-500);
  font-size:11px; margin-right:8px;
}
.ticket-stage.done{background:var(--green-50); border-color:var(--green-100); color:var(--green-700)}
.ticket-stage.done .num{background:var(--green-600); color:#fff}
.ticket-stage.active{background:#fff; border-color:var(--green-500); color:var(--charcoal-900); box-shadow:inset 0 -3px 0 var(--green-500)}
.ticket-stage.active .num{background:var(--green-600); color:#fff}

/* ============================================================
   Legal docs
   ============================================================ */
.legal-layout{
  display:grid; grid-template-columns:240px minmax(0,1fr);
  gap:56px; align-items:start;
}
.legal-toc{
  position:sticky; top:96px;
  font-size:13.5px;
}
.legal-toc-h{
  font-family:var(--font-display); font-size:11.5px; font-weight:600;
  text-transform:uppercase; letter-spacing:0.1em;
  color:var(--charcoal-400); margin-bottom:14px;
}
.legal-toc a{
  display:block; padding:6px 0; color:var(--charcoal-700);
  border-left:2px solid transparent; padding-left:12px; margin-left:-14px;
  transition:color .15s, border-color .15s;
}
.legal-toc a:hover{color:var(--green-600); border-color:var(--green-500)}
.legal-content{font-size:16px; line-height:1.7; color:var(--charcoal-800)}
.legal-content h2{font-size:24px; margin:40px 0 14px; letter-spacing:-0.02em}
.legal-content h3{font-size:18px; margin:28px 0 10px}
.legal-content p{margin-bottom:16px}
.legal-content ul{padding-left:22px; margin-bottom:18px}
.legal-content li{margin-bottom:8px}
.legal-content .stamp{
  font-family:var(--font-display); font-size:12.5px;
  letter-spacing:0.06em; text-transform:uppercase;
  color:var(--charcoal-400); margin-bottom:12px;
}

/* ============================================================
   Mobile responsive
   ============================================================ */
@media (max-width: 980px){
  .cat-grid{grid-template-columns:1fr 1fr}
  .article-grid{grid-template-columns:1fr}
  .help-card{grid-template-columns:1fr; padding:40px; gap:32px}
  .article-layout{grid-template-columns:1fr; gap:40px}
  .article-sidebar{position:static; order:-1}
  .two-col{grid-template-columns:1fr; gap:32px}
  .legal-layout{grid-template-columns:1fr; gap:32px}
  .legal-toc{position:static}
  .ticket-stages{grid-template-columns:1fr 1fr}
  .ticket-stages .ticket-stage:nth-child(1){border-radius:var(--r-md) 0 0 0}
  .ticket-stages .ticket-stage:nth-child(2){border-right:1px solid var(--gray-100); border-radius:0 var(--r-md) 0 0}
  .ticket-stages .ticket-stage:nth-child(3){border-radius:0 0 0 var(--r-md); border-top:0}
  .ticket-stages .ticket-stage:nth-child(4){border-right:1px solid var(--gray-100); border-radius:0 0 var(--r-md) 0; border-top:0}
}
@media (max-width: 720px){
  .nav-links{display:none}
  .footer-grid{grid-template-columns:1fr 1fr}
  .footer-bottom{flex-direction:column; gap:8px}
  section{padding:64px 0}
  .hero{padding:64px 0 56px}
  .cat-grid{grid-template-columns:1fr}
  .help-card{padding:32px}
  .nav-brand .support-badge{display:none}
  .article-feedback{flex-direction:column; align-items:stretch}
  .form-card,.info-card{padding:24px}
  .status-row{grid-template-columns:1fr; gap:12px}
  .status-row-meta{justify-self:start}
  .status-banner{padding:20px}
}

/* ============================================================
   Status page
   ============================================================ */
.status-banner{
  display:flex; align-items:center; gap:18px;
  padding:24px 28px; border-radius:var(--r-lg);
  background:linear-gradient(135deg, var(--green-50), var(--white));
  border:1px solid var(--green-200);
  box-shadow:var(--shadow-sm);
}
.status-banner-ok{ /* default green */ }
.status-banner-icon{
  width:44px; height:44px; flex:0 0 44px;
  display:flex; align-items:center; justify-content:center;
  border-radius:50%;
  background:var(--green-600); color:var(--white);
  box-shadow:0 6px 16px rgba(34,121,50,.25);
}
.status-banner-text{display:flex; flex-direction:column; gap:4px}
.status-banner-h{
  font-family:var(--font-display); font-weight:700; font-size:20px;
  color:var(--charcoal-900); letter-spacing:-0.01em;
}
.status-banner-d{font-size:14px; color:var(--charcoal-500)}

.status-grid{
  margin-top:32px;
  border:1px solid var(--gray-200); border-radius:var(--r-lg);
  background:var(--white); overflow:hidden;
  box-shadow:var(--shadow-xs);
}
.status-row{
  display:grid; grid-template-columns:1fr auto; align-items:center;
  gap:24px; padding:20px 24px;
  border-bottom:1px solid var(--gray-100);
}
.status-row:last-child{border-bottom:0}
.status-row-name{display:flex; align-items:center; gap:18px}
.status-row-h{
  font-family:var(--font-display); font-weight:600; font-size:16px;
  color:var(--charcoal-900); letter-spacing:-0.01em;
}
.status-row-d{font-size:13.5px; color:var(--charcoal-500); margin-top:2px}
.status-row-meta{
  font-family:var(--font-mono); font-size:12.5px;
  color:var(--charcoal-500); letter-spacing:0;
}
.status-pill{
  display:inline-flex; align-items:center; gap:8px;
  padding:6px 12px; border-radius:999px;
  font-family:var(--font-display); font-weight:600; font-size:12px;
  letter-spacing:0.02em;
  white-space:nowrap;
}
.status-pill-ok{
  background:var(--green-100); color:var(--green-700);
  border:1px solid var(--green-200);
}
.status-pill-degraded{
  background:#fff4e0; color:#8a4f00;
  border:1px solid #f3d8a0;
}
.status-pill-down{
  background:#fde4e4; color:#8a1f1f;
  border:1px solid #f3b5b5;
}

.incident-empty{
  display:flex; align-items:center; gap:18px;
  margin-top:24px; padding:24px 28px;
  background:var(--gray-50); border:1px dashed var(--gray-300);
  border-radius:var(--r-lg);
}
.incident-empty-icon{
  width:40px; height:40px; flex:0 0 40px;
  display:flex; align-items:center; justify-content:center;
  border-radius:50%;
  background:var(--white); color:var(--green-600);
  border:1px solid var(--gray-200);
}
.incident-empty-h{
  font-family:var(--font-display); font-weight:600; font-size:15px;
  color:var(--charcoal-900);
}
.incident-empty-d{font-size:13.5px; color:var(--charcoal-500); margin-top:2px}

.status-disclosure{
  margin-top:48px; padding:28px;
  background:var(--offwhite); border:1px solid var(--gray-200);
  border-radius:var(--r-lg);
}
.status-disclosure h3{
  font-size:16px; font-weight:600;
  color:var(--charcoal-900); margin-bottom:10px;
}
.status-disclosure p{font-size:14.5px; color:var(--charcoal-700); line-height:1.7}
.status-disclosure a{color:var(--green-600); font-weight:600}
.status-disclosure a:hover{text-decoration:underline}