Email vs. contact form: which to use
Best channel for the type of question.
Reach a real human. Email, contact form, ticket status, and escalation paths.
Best channel for the type of question.
What each plan gets — and when we beat it.
Look up open tickets by ID.
When and how to ask for a senior responder.
Where roadmap requests go and how we triage them.
We answer every message — usually within four hours. No tier-gating, no AI-only triage.