Plaid keeps disconnecting
Common causes — re-auth windows, password changes, MFA prompts.
Troubleshooting
Troubleshooting
Plaid disconnects, Stripe webhook gaps, missing transactions, and other "why isn't this working?".
01
02
A transaction is missing
Where to look, how to backfill, and when to contact support.
03
Stripe webhooks not firing
Verify your endpoint, check delivery logs, and resend.
04
My runway forecast looks wrong
Most-common diagnoses and how to recalibrate.
05
I can't log in
Password reset, 2FA recovery, and locked-account flow.
06
Charges not categorizing correctly
Train the categorizer with manual overrides.
07
App is slow or unresponsive
Browser, extensions, network — what to check first.
08
Email notifications not arriving
Spam, allow-listing, and per-event subscription settings.
09
Mobile sync issues
When the web app and the mobile app disagree.
10
Reporting a bug
What to include so we can reproduce in under 5 minutes.
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