Refund policy

Software refunds shouldn't require a fight. ReservWise has a simple, honest policy: if it's not working for you in the first 30 days, ask and we'll refund you. After that, we'll prorate where it makes sense and email you back like a human.

The 30-day window

Every paid plan — monthly or annual — comes with a 30-day refund window starting on the first paid charge.

• If you're inside 30 days from your first paid charge, email support@reservwise.com and we'll refund the full amount, no questions, no survey.
• The 7-day free trial does not count toward the 30 days. The clock starts when the trial ends and the first real charge lands.
• You'll get the refund on the original payment method within 5–10 business days, depending on your bank.

Refunds after 30 days

Past the 30-day window, our default is no refund — you keep access through what you paid for. Two exceptions where we routinely refund:

• Annual plans, mid-year switch. If you want to drop to monthly or to a lower tier mid-year, email us and we'll prorate the unused months back to your card. See also Upgrading or downgrading mid-cycle.
• Service incident credit. If we have a major outage that meaningfully affected your work, we'll credit or refund proactively. You don't have to ask.

What we don't refund

• Past full monthly cycles. If you've been on monthly for six months and want to cancel today, we don't refund the previous five months — you used the product, that's fair. We refund the current month only if it falls inside the 30-day window.
• Usage-based add-ons that have already been consumed. If your plan includes a Deep Dive cap and you've used them, those are not refundable. Unused capacity rolls forward inside the cycle, not across cycles.
• Third-party fees. Stripe and ACH processing fees on prior charges are between you and the network — we don't recover those.

How to request a refund

1. Email support@reservwise.com from the email address on the account.
2. Tell us which charge you want refunded — invoice number or charge date is enough.
3. Optional: tell us what didn't work. Refund decision doesn't depend on the answer; we just learn from it.
4. We reply the same business day, usually within four hours during weekday hours.

You don't need to cancel first. You can keep the subscription active and still get a refund inside the window — the two are separate decisions.

Chargebacks vs. refunds

If you open a chargeback with your bank instead of emailing us, your account will be flagged and access will be paused while the dispute is open. The chargeback process takes weeks; a refund takes a day. Email is faster every time.

If a chargeback was a misunderstanding and you'd like to resolve it directly, reply to the chargeback notification or email us — we'll work it out without the dispute paperwork.

Related

• Cancelling your subscription
• Upgrading or downgrading mid-cycle
• Downloading past invoices
• Contact a human

We'd rather refund you and have you come back later than fight you over a single month. Cash discipline is what we sell — guilt isn't.